What is the Social Support Act (Wmo)?

Being part of society and participating is important for many people. Sometimes, support is needed for this. For example, because you cannot do everything yourself due to a disability, illness, or age. Read more about the Wmo and our working method here.

Exploring together what is truly needed

Solutions are often right under your nose. Most of the time, family, friends, acquaintances, and neighbours can provide the help you need. The municipality can also refer you to a social services or volunteer organization. And sometimes you can buy or borrow something yourself that makes your daily life a little easier. If you really can’t solve your problems that way, the municipality will work with you to determine whether assistance under the Wmo is needed. To do this, the municipality will first have a conversation with you. This conversation is also known as a “kitchen table discussion.”

During the conversation, topics will include:

  • your personal situation
  • what you have already done yourself to resolve the issues
  • what you are still able to do yourself
  • what people around you can do for you
  • It can be helpful to have someone else present during this conversation. Therefore, please feel free to ask a family member, friend, or acquaintance to join you. You can also enlist the help of an independent client supporter.

Help for those who truly need it

When providing assistance under the Wmo, the municipality takes costs into account. This means it cannot solve all problems. Unfortunately, there are some problems or limitations you will have to accept, no matter how frustrating that may be. However, the municipality will help you continue with your daily life as much as possible by providing the assistance and Health that you truly need. Would you like to ask the municipality for help with your daily life? If so, submit a Wmo request.

What does the municipality look at when assessing a Wmo report?

Have you submitted a Wmo report? The municipality will then evaluate your report, taking the following into account:

  • Your preparation for the future. Do you already know that you will need help in the future? Then the municipality expects you to take this into account now, for example, by looking for alternative housing on time, or by saving for home modifications. This also includes arranging assistance after surgery in a timely manner.
  • Your own capabilities. The municipality looks at what you have already done yourself to find a solution and which of your own resources you have utilized.
  • Your wishes. What you want is important, but it is not always decisive. The municipality will always ask what solution you prefer. Unfortunately, it is not always possible to fully accommodate this, as the solution must be feasible and remain affordable.
  • Your capabilities. The municipality does not solve everything. Do you have limitations, but are you able to participate in daily life without municipal help? Then the municipality is not required to provide a solution. It has no obligation of compensation if a person is still able to participate independently.
  • The most cost-effective solution. Is there more than one provision that can provide a solution for your request for help? Then the municipality will choose the most cost-effective solution.

You will receive a report of the conversation

The Wmo consultant will write a report of the conversation. The report states what you need support with, what you can do yourself, and what agreements you have made together. You will receive this report within a few weeks.

Application for the Wmo provision

Do you agree with the report and the proposal? If so, you sign the report and send it back. This then serves as the application for your Wmo provision.

We assume that we will find a solution together. A conversation does not always lead to an application for a Wmo provision; sometimes there is a better alternative. If you do not agree with the report and the proposal, you can lodge an objection.

What are the costs for support via the Wmo?

Are you receiving support via the Wmo? Then you sometimes have to pay a contribution yourself. This is called the personal contribution. The maximum personal contribution is € 21.80 per month (2026 rate). You pay this personal contribution for:

  • household help;
  • aid devices;
  • home modifications;
  • protected housing;
  • certain general provisions.

There are exceptions to paying the personal contribution. Visit www.hetcak.nl or call 0800-1925 for up-to-date information.

Would you like to submit a Wmo notification or do you have any questions?

You can report your request for help or ask a question in various ways.

  • Fill out the notification form.
  • Send an email to wmo@voorschoten.nl or a letter to Postbus . 393, 2250 AJ Voorschoten. Please indicate in your message that this is a Wmo report.
  • During business hours, you can call 14071. If your question cannot be answered immediately, we will call you back as soon as possible. You can also call to make an Make an appointment to speak with a consultant.

For more information, you can also read our regulation and social support policy rules.