Customer Contact Center and Reception Hours
Hours of Operation
| Mon.Monday | -Open |
|---|---|
| Tue.Tuesday | -Open |
| Wed.Wednesday | -Open |
| Thu.Thursday | -Open |
| Fri.Friday | -Open |
| Sat.Saturday | Closed |
| Sun.Sunday | Closed |
| Mon.Monday | -Open |
|---|---|
| Tue.Tuesday | -Open |
| Wed.Wednesday | -Open |
| Thu.Thursday | -Open |
| Fri.Friday | -Open |
| Sat.Saturday | Closed |
| Sun.Sunday | Closed |
Phone number: 14 071
Would you like to know when it's less busy to call us? Below are our average wait times by time of day:
| Hello | Morning (8:30 a.m. – 12:00 p.m.) | Afternoon (12:00 p.m. – 5:00 p.m.) |
|---|---|---|
| Monday | Easily accessible | Easily accessible |
| Tuesday | Easily accessible | Easily accessible |
| Wednesday | Less accessible | Less accessible |
| Thursday | Easily accessible | Easily accessible |
| Friday | Reasonably accessible | Closed |
Please note: Our availability may vary due to unexpected high volume or limited staffing. Would you like to speak with us more quickly? Please call at a time when we are more readily available.
Civil Affairs Counter Hours
Outside business hours
For emergencies outside of business hours and on weekends, please call 0900 - 88 44. This is the general police number. The police will determine which agency to transfer you to.
Holidays 2026
The Customer Contact Center and reception desk will be closed on the following holidays:
- New Year's Day Thursday, January 1, 2026
- Easter Sunday, April 5, and Monday, April 6, 2026
- King's Day Monday, April 27, 2026
- Liberation Day Tuesday, May 5, 2026
- Ascension Day Thursday, May 14, 2026
- Pentecost Sunday, May 24, and Monday, May 25, 2026
- Christmas Friday, December 25, and Saturday, December 26, 2026